Epic Store Support

Let’s get this sorted.

Product advice, availability, order help, warranty questions or Koko payment information— choose the easiest way to reach the Epic Store team.

Product & order support Islandwide customers Clear purchase support

A better enquiry

Help us help you faster.

A few useful details let our team answer without asking you to repeat the same information.

Choose your topic Product, order, warranty, payment or another request.

Add the useful details Include the product name or order number where available.

Send it your way Open the message in WhatsApp or send it through your email app.

Need to send photos or videos?
Choose WhatsApp. You can attach the files immediately after the prepared message opens.

Tell us what you need

Start your enquiry

This form prepares your message. Nothing is uploaded or stored by the page itself.

Your name * Phone / WhatsApp number * Email address Enquiry topic * Product name or order number Optional, but useful for stock, order and warranty enquiries. How can we help? *

Availability

When to contact us

Monday – Saturday 10:00 AM – 5:00 PM

Sunday Closed

Messages can be sent at any time. Our team replies during Monday–Saturday contact hours, from 10:00 AM to 5:00 PM.

Quick answers

Before you message

Can I check a product’s price and availability?

Yes. Send the exact product name, model, colour and required quantity. A product-page link or screenshot is also useful.

What should I include for order-status help?

Include your order number and the phone number used for the order so the team can locate it more easily.

How do I ask about a warranty issue?

Share the product name, purchase date, proof of purchase and a clear description of the issue. Photos or a short video can be sent on WhatsApp.

Can I ask about Koko instalments?

Yes. Mention the product you want and ask for the current Koko payment information shown for that item.

Do you help customers outside Colombo?

Yes. Epic Store serves customers through islandwide delivery; contact the team with your location and the product you need.

Google Maps location

Visit the store

Find us without the guesswork.

Epic Store Private Limited

6A, R. A. De Mel Mawatha
Opposite ICBT Campus, Duplication Road
Colombo 04, Sri Lanka

Google Maps can use the customer’s current location and provide the appropriate driving, walking or public-transport route.

Get directions Call before visiting

Still deciding what to buy?

Tell us your budget and what you need the product for. We’ll help narrow down suitable options from Epic Store.

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