Contact Epic Store with the order number or invoice. We will review the issue and guide you through the support process applicable to that product.

The exact period, covered faults and service method may vary by brand, supplier and product. The listing, invoice and confirmed purchase terms take priority.

Please retain the invoice, serial-number labels, packaging and included accessories where possible. Physical damage, misuse, liquid damage, unauthorized repair and normal wear may not be covered unless the product-specific terms state otherwise.

Colombo: usually within 3 working days.

Islandwide: usually within 3–5 working days.

Delivery estimates begin after stock and order confirmation. Courier delays, public holidays, weather, address issues and payment verification can affect the final date.

Yes. Pickup is available after our team confirms that the item is ready. Please wait for confirmation before travelling to collect.

Yes. WhatsApp or call 071 300 0311 with your device model or requirements before ordering.

Contact Epic Store before sending or returning an item. Eligibility and the next step depend on the product condition, the reason for the request and the applicable purchase or warranty terms.